Appointments System

There are a number of appointments available for each GP Monday to Friday that can be pre-booked up to two weeks in advance, the remaining can be booked from 08:00 the same day.

Appointments can also be booked with the Drs or nurse practitioner online.  In addition, patients are able to cancel an appointment online via the practice website. 

Telephone Consultations

Did you know you can book a telephone consultation with a GP or Nurse Practitioner?  These appointments are available to book on the same day before 11:00. An appointment is not always needed for test results, repeat prescriptions, out patient treatment recommendation or sick notes.  Please ask reception for more details.

STAR Service - Extended Access

NHS South Tees Clinical Commissioning Group has introduced a number of changes to urgent care to make it easier and more convenient for patients living across Middlesbrough and Redcar and Cleveland to access GP appointments seven days a week.

Four extended hours GP centres will be open from 18:00 to 21:30, Mondays to Fridays, and 08:00 to 21:30 on weekends and Bank Holidays and will be based at:

  • Hirsel Medical Centre, North Ormesby Health Village
  • Bluebell Surgery, Acklam
  • Bentley Medical Centre, Redcar Primary Care Hospital
  • Brotton Surgery, East Cleveland Hospital

Click here for more information.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.


If you are a patient with difficulties in speaking English the surgery staff are able to arrange for an interpreter to attend your appointment with you and to interpret for you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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