Practice Management

Mrs Karen Brain (f)

Karen joined the practice team in 1999. Karen is responsible for the management of staff, administration of practice finance, practice organisation, health and safety, management of premises, non-clinical patient welfare and complaints liaison manager.

Tricia Hodgson (f)

Tricia is Office Manager, she joined our team over 36 years ago! She is responsible for all non-clinical staff.  Tricia is a very experienced Receptionist and Prescribing Clerk, who knows our local area and patients well. 



Leanne is our Practice Administrator. Leanne joined the team many years ago and is very experienced with general practice. She is responsible for appointing our Minor Surgery, Implant and Coil Clinics, as well Childhood Immunisations and insurance/solicitor reports, along with general secretarial support to Hannah and Catherine and supports the Practice Manager with administration tasks.


Annette joined our Team in January 2018. She is a very experienced member of the team and has worked in general practice for many years.

Pamela Saunders

Pam – Practice Administrator/Health Care Assistant.

Pam joined Albert House Clinic in 2005. Pam split her time working both as a healthcare assistant and a practice administration manager while working at Albert House Clinic. Pam is qualified to NVQ 3 in Health & Social care.

Pam is competent in all aspects of the Health care assistant role and is also qualified to administer flu, pneumococcal, shingles and B12 vaccines.

At South Grange Medical Centre Pam has taken on an administration role but still attends regular updates and keeps her skills updated by occasionally covering the health care role when the need arises.


Julie has worked in local General Practice for over 30 years in a range of administrative and managerial roles.  Julie joined the team at South Grange as Practice Administrator in March 2021. 


Sonja joined our Team from December 2017. She previously worked in Kings Medical Centre for 15 years and moved with Dr Sykes to Haven Medical Centre for the last 13 years.

Sonja is a very experienced Medical Administrator who will work as Scanning Clerk alongside general admin and reception duties.


Sheila (f)

Sheila joined the practice team in 2002. She is a Receptionist & Prescribing Clerk, also oversees Child Protection notes, read-coding and general reception duties.


Hayley is a Prescribing Clerk. She joined Albert House Clinic in 2007 and transferred to South Grange Medical Centre following the merger in January 2017.


Deborah is a Receptionist with an additional responsibility of Insurance Form Clerk. She joined Albert House Clinic in 2008 and SGMC in January 2017.

Margaret L

Margaret joined our Team in April 2017, she is a very experienced Medical Receptionist and previously worked at Eston Grange Walk In Centre.


Suzanne is a very experienced member of our Reception team. She works at our branch site, Lagan Surgery and has been part of the team since 2005.


Debra is an experienced Receptionist who joined our team in May 2019.  Debra mainly works on the front desk and is full time


Nadia joined our team in February 2021 as an additional member of Reception staff.  Nadia previously worked at Hayes Travel and has a lot of customer service experience.


Sophie joined our team in February 2021 as additional member of Reception team and to help with admin support during Covid pandemic.  Sophie is very experienced in customer service and also works part time as fitness instructor. 


Abigail has joined our team in February 2021 and is currently assisting with admin duties, but plans to train as Medical Receptionist in the near future.

Karen S

Karen joined our team as Administrator/Receptionist in early July 2021.  Karen has worked in General Practice for over 16 years so is very experienced in a vast number of areas and has a great knowledge of local services. 


Ebony has joined our Reception/Admin team from July 2021.  Ebony has worked for the NHS for a while, previously working in ITU Department at James Cook University Hospital so is very used to fast-paced patient services role.


Lily joined our team in December 2021 as Receptionist.  She is an experienced administrator and has worked within customer service for many years.  



Hannah joined Albert House Clinic in 2007 and South Grange Medical in January 2017. Hannah is responsible for transcribing and sending referral letters, Choose & Book, appointing for Minor Surgery clinics as well as other general administrative duties.


Catherine joined our Practice in November 2015. She has previously worked in another GP Practice and is highly skilled in reception duties. Catherine has been promoted to Secretary full time from beginning of 2018, working alongside Hannah and Leanne.

Margaret S

Margaret joined our Reception and Admin team in November 2018 following a move to Redcar & Cleveland from Essex where she also worked as an experienced medical receptionist.  Margaret joined the Secretarial team in November 2020.

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