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Practice Management

Mrs Karen Brain (f)

Karen joined the practice team in 1999. Karen is responsible for the management of staff, administration of practice finance, practice organisation, health and safety, management of premises, non-clinical patient welfare and complaints liaison manager.



Lisa has worked at Lagan Surgery since October 2017, having previously worked in a Pharmacy for many years. She is an experienced member of the admin team and recently qualified as Phlebotomist.

Sheila (f)

Sheila joined the practice team in 2002. She is a Receptionist & Prescribing Clerk, also oversees Child Protection notes, read-coding and general reception duties.

Tricia (f)

Tricia joined our team over 26 years ago is our Senior Receptionist and Line Manager to all reception staff, as well as Prescribing Clerk.


Hayley is a Prescribing Clerk. She joined Albert House Clinic in 2007 and transferred to South Grange Medical Centre following the merger in January 2017.

Janet (f)

Janet joined the practice in 2003. She is a Receptionist/Administrator.


Deborah is a Receptionist with an additional responsibility of Insurance Form Clerk. She joined Albert House Clinic in 2008 and SGMC in January 2017.

Margaret L

Margaret joined our Team in April 2017, she is a very experienced Medical Receptionist and previously worked at Eston Grange Walk In Centre.


Courtney joined our Team in March 2017, she is an experienced Medical Receptionist and will work on the front desk in Reception.


Tracy joined our Team in April 2017, she is an experienced Medical Receptionist and previously worked at Eston Grange Walk In Centre.


Sonja joined our Team from December 2017. She previously worked in Kings Medical Centre for 15 years and moved with Dr Sykes to Haven Medical Centre for the last 13 years.

Sonja is a very experienced Medical Administrator who will work as Scanning Clerk alongside general admin and reception duties.


Annette joined our Team in January 2018. She is a very experienced member of the team and has worked in general practice for many years.

Margaret S

Margaret joined our Reception and Admin team in November 2018. She has recently moved to our Area from Essex where she has worked as a very experienced medical receptionist.


Suzanne is a very experienced member of our Reception team. She works at our branch site, Lagan Surgery and has been part of the team since 2005.


Debra is an experienced Receptionist who joined our team in May 2019.  Debra mainly works on the front desk and is full time


Katie is our new Apprentice Receptionist.  She started her apprenticeship with us in May 2019.


Katherine joined our Reception team originally as an Apprentice in March 2017.  Following successful completion of her Business Administration Apprenticeship, Katherine was employed as full time Receptionist in April 2018.  Katherine is now a very experienced member of the reception team.



Leanne is our Practice Administrator. Leanne joined the team many years ago and is very experienced with general practice. She is responsible for appointing our Minor Surgery, Implant and Coil Clinics, as well Childhood Immunisations and insurance/solicitor reports, along with general secretarial support to Hannah and Catherine and supports the Practice Manager with administration tasks.


Hannah joined Albert House Clinic in 2007 and South Grange Medical in January 2017. Hannah is responsible for transcribing and sending referral letters, Choose & Book, appointing for Minor Surgery clinics as well as other general administrative duties.


Catherine joined our Practice in November 2015. She has previously worked in another GP Practice and is highly skilled in reception duties. Catherine has been promoted to Secretary full time from beginning of 2018, working alongside Hannah and Leanne.

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